الأسئله الشائعه

Once you complete your info and contacted any of the expert, Expert will be able to view your profile and respond to your inquiries in better way.

If you encounter any problems or difficulties, choose Settings, then choose to contact customer service. You will be able to have a direct text conversation with the apps customer service team, or via WhatsApp 00971562650038

You can instantly contact any Expert by pressing on any of his enabled contact options underneath his profile picture in the Experts page, in the Search page, or in the Expert Profile page.

Shawir features a smart search tab allowing users to search for a specific Expert name, or else for experts in a specific country, or of a specific industry or expertise.

Double check your account balance and refill it if required; you need to have enough money/points to contact Experts based on their communication prices.

This means that either this expert did not activate his services, or he blocked you

Chat: You are charged the fee as soon as you open the consultation, and you can close/cancel it. The reserved points will be fully refunded automatically at any time before the expert answers. However, if the expert responds to you with any word, you cannot do so. Bookings for voice and video calls: Service fees are reserved upon booking. If you do not receive a response from the expert or cancel the appointment, the points reserved for your account will be returned to you automatically.

You can make sure to give a low rating and a bad review if you face a non-satisfactory service with any Expert; this will drop his credibility score, alert other users from using his service, and affect his listing order in future community searches as Shawir favors and lists Experts by order of the highest rating scores. Allowing users to rate Experts after each communication improves the Experts’ behavior and motivates them to provide their best service to keep a high rating and attract more business.

The “Shawir” application is a platform specialized in consulting in various fields. It enables experienced people and consultants to register and provide their paid consulting services via chat or book appointments/sessions for audio and video communications and provide a source of income. Users from all over the world can purchase these services confidentially and securely, according to their needs. Clarification: Our role is to ensure that advisors are academically qualified according to their specific majors. It is worth noting that consultants and interpreters do not work directly for us. Rather, they are considered independents who work independently and remotely according to their time and to increase their income. We only provide them with the necessary tools, and do not interfere in the method of response, the number of points or free consultations.

When registering for the first time in the application, the user gets one free consultation and can use it as follows: On the home page, under the title “Free Consultations,” choose the consultant who subscribes to this service, then choose the chat tab titled “Free,” and send your complete message, and a response will be given within 24 hours. The goal of the free consultation is to try the application and the advisor

You can book an appointment/session through a voice or video call. For details, watch the video on our YouTube channel. https://www.youtube.com/@Shawir

Once you complete your info and accepted by the app’s admin, your profile becomes available in the Experts community and people searching for your expertise will be able to find you and instantly reach you through any of your enabled contact options. Your Expert profile will be as professional and credible as properly filled and will certainly attract more traffic as it appears in more searches, since users may search and filter Experts by different keywords and parameters. Furthermore, you will be able to share your Expert profile with one click on any social media network or directory to further attract external callers and boost your income.

No, all conversations over Shawir are done through the app over secure internet channels, and do not require using your mobile number at any time. Shawir does not disclose any private info comprising your phone number, email address and bank account to any party you’re in contact with. We only require your mobile number and email address for security reasons, and to validate your identity should you ever lose access to your account.

To register as an expert or consultant at Shawir Apps, follow the following steps: 1. Select “Settings” then click on “Your Photo or name at the top”. 2. Select “Edit Profile,” fill in all your data, add your personal photo or whatever you deem appropriate, and make sure to write an overview of yourself and what you offer. 3. Go back to “Settings” and choose “Request an expert account,” then fill out the required data and submit the request. Note: So that your application is not returned or rejected, make sure to attach a copy of your ID card and certificates proving your specialty and the service you will provide. Upon receipt of your application, it will be verified, and you will be notified if approved or rejected - 5 to 10 days. For more information, see the Frequently Asked Questions, select “Settings” then “Information”.

Congratulations, when your request is approved by the administration, you will receive Expert Guide. Make sure to read it carefully because it contains important points and a complete explanation of all screens. Be sure to fill out your information in the profile, set your price for chat services and set the appointment schedule and prices for voice communications. Start marketing your service on your social media or any means suitable for you and start earning money for your services.

Your bank details are not mandatory, in fact, they are only needed to Cash-Out your earnings which you can keep in your wallet for as long as you want… Anyway, there is nothing to worry about; filling your bank account details won’t allow any party to withdraw money from it, but only send money to it… Knowing that all your information will be held encrypted and in a secure place.

For completed audio or video call appointments or sessions, you will receive the amount you specified in your appointment settings, and it will be added to your wallet directly upon completion of a successful call. As for the chat, it depends on the question/consultation, once you answer the question/consultation, complete it, and close it, you will get the amount you specified for the chat. The earned amount will be added to your wallet balance after 7 days from the closing date of the question/consultation to ensure customer satisfaction and no objection.

Only you can decide how much you should earn for the time and efforts you invest when client contact you. Your pricing choice can depend on the competition in your particular expertise and country, and on your interest to attract more or less traffic since pricing is one of the main factors affecting the likelihood that someone chooses to contact you over another Expert.

As an expert, you will get the full price that you specified in the settings for the chat or the appointments section, meaning that we do not take any commission from you or deduct anything. We will add our commissions and any required VAT to your prices to be covered by the amount paid by the customer who purchases the service from you.

When your profits reach $100, you can submit a request to transfer the amount you want through the application. Any transfer fees will be deducted from your balance.

Profits are transferred only to you (the official account holder) either to your bank account or a regular transfer from the Money Exchange company or PayPal account. Any wages or expenses will be deducted from your profits.

Rating is your credibility and quality indicator; it will affect the likelihood that someone chooses to contact you over another Expert, and it also has a dramatic effect on your search position which will also affect your sales. Ratings allow us to ensure a great experience for both Experts and Users.

Unfortunately, we cannot change the review scores you receive from your customers; However, you can adjust it by getting as many excellent ratings as possible in order to adjust your overall rating.

Once you are accepted as an expert or consultant, Shawir users will be able to search and reach you using your name or specialty. So make sure you complete your profile in a way that shows your capabilities and what you offer. You should share your expert profile link on your social networks and with friends to attract customers and for the success of your business.

No, all voice and video calls, and messages are done through the app over secure internet channels, and do not require using your mobile number at any time

We market the app generally, posting your photos and specialties on our social media. Your role is to promote yourselves and strive to interact with customers in a way that satisfies them to achieve a permanent customer base. Clarification: We do not interfere in the selection of clients or impose any advisor, nor do we guarantee you any income. We only provide tools for remote work.

Response time: The response time should not exceed 0-4 hours in normal times. The faster the response, the greater the chance of attracting a customer. Free consultations are provided at your option, and if you decide to provide them, you will be treated with the same attention and prompt response as with a paid consultation.

If there is a delay in responding to customers or a large number of complaints, which directly affects the application, your account will be suspended and any profits collected will be paid to you.

No, all conversations over Shawir are done through the app over secure internet channels, and do not require using your mobile number at any time. Shawir does not disclose any private info comprising your phone number, email address and bank account to any party you’re in contact with. We only require your mobile number and email address for security reasons, and to validate your identity should you ever lose access to your account.

Yes, all conversations over Shawir whether voice, video or chat are completely private and go through secure channels to ensure your privacy.

No, the App requires an internet connection in order to function.

Video calls require more bandwidth than voice calls, and obviously text chats require the less… The internet usage hence depends on the amount and type of communications made through the App, even though all communication mediums are optimized to use the minimum bandwidth possible.

You can simply report this user from his own profile page.

You can simply report this user from his own profile page.